PicPal.app — Terms, Privacy & Cookie Policy

Effective Date: 12th July 2025
Website: www.picpal.app
Service Provider: PicPal (“we”, “us”, or “our”)

Thank you for using PicPal! We value your trust and are committed to protecting your privacy and ensuring a safe, transparent experience. This document outlines our:

  • Terms and Conditions

  • Privacy Policy (including GDPR compliance)

  • Cookie Policy

  • Third-Party and Affiliate Disclosure

By using our service, you agree to the following terms and practices.

1. Terms and Conditions

1.1 Overview of Service

PicPal allows users to create custom event pages, generate QR codes, and collect guest-submitted photos securely. Photos are accessible only by the event host and PicPal support team.

1.2 Eligibility

You must be at least 18 years old or have legal capacity in your jurisdiction to use this service.

1.3 Account Registration

Sign up via email or social media. You are responsible for keeping your login credentials secure.

1.4 User Conduct

Do not upload or encourage the upload of:

  • Illegal, harmful, or offensive content

  • Content that infringes on intellectual property rights

  • Personal data without proper consent

We reserve the right to remove any content that violates these terms.

1.5 Event Data

You may name your event and leave a custom message to encourage guest participation. Uploaded photos are stored securely and not publicly visible.

1.6 Pricing and Payment

You must select a package and pay at the time of event creation. All payments are handled through secure third-party processors.

1.7 Refund Policy

Refunds are granted at our discretion, limited to the total amount paid. No additional liability shall be assumed.

1.8 Limitation of Liability

Our total liability is strictly limited to a refund of monies paid. We are not responsible for indirect or consequential damages, data loss, or misuse of content.

1.9 Termination

We may suspend or terminate accounts violating our terms or attempting to misuse the service.

2. Privacy Policy (GDPR Compliant)

2.1 Data Controller

PicPal is the controller of your personal data. Contact us at support@picpal.app.

2.2 Data We Collect

  • Personal Information: Name, email, social media login ID

  • Event Information: Event name, description, guest message

  • Uploaded Content: Guest-submitted photos

  • Technical Data: IP (anonymized), browser, device

  • Usage Data: Page views, time on site, interactions

2.3 How We Collect It

  • Directly from you when you register or create an event

  • Indirectly via guest uploads

  • Automatically via cookies and Google Analytics

2.4 Lawful Basis for Processing

We process your data under:

  • Consent

  • Contractual necessity

  • Legitimate interest

  • Legal obligations (if applicable)

2.5 How We Use Your Data

  • Create and manage your event

  • Host photos securely

  • Provide customer support

  • Improve the website via analytics

2.6 Data Storage & Security

All files are hosted securely using Amazon S3, with strict encryption and access controls.

2.7 Data Retention

We retain data for the duration necessary to provide the service, or until you request deletion. Photos are retained for [e.g., 12 months] by default unless deleted earlier.

2.8 Your Rights (GDPR)

You have the right to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

Contact us at support@picpal.app to make a request.

2.9 International Transfers

Some data is processed outside the EU (e.g., AWS in the U.S.), but always under GDPR-compliant safeguards like Standard Contractual Clauses.

3. Cookie Policy

3.1 What Are Cookies?

Cookies are small files stored on your device to improve functionality and gather analytics.

3.2 Types We Use

  • Essential Cookies: Support login, photo uploads, session security

  • Analytics Cookies: Help us understand site performance (Google Analytics)

  • Performance Cookies: Remember user preferences and enhance experience

3.3 Google Analytics

We use Google Analytics to understand user behavior. IP addresses are anonymized.
Opt out: https://tools.google.com/dlpage/gaoptout

3.4 Managing Cookies

You can manage cookie preferences through your browser settings. Disabling cookies may limit site functionality.

4. Third-Party and Affiliate Disclosure

4.1 Amazon Web Services (AWS / Amazon S3)

4.2 Google Analytics

  • We use Google Analytics for insight only—no personal or advertising data is shared.

  • PicPal is not affiliated with Google and receives no compensation.

4.3 Affiliate Links

At this time, we do not participate in affiliate programs. If we do in the future, all links will be clearly disclosed in compliance with GDPR, FTC, and advertising regulations.

5. Children’s Privacy

Our service is not intended for use by children under 16 without verified parental consent. We delete data upon discovery of unauthorized collection.

6. Updates to This Policy

We may update these terms as needed. Continued use of the service after changes are posted constitutes your acceptance.

7. Contact Us

If you have questions about our Terms, Privacy Policy, or Cookie Policy, please contact:

📧 support@picpal.app

You also have the right to lodge a complaint with your local Data Protection Authority (DPA) if you believe we have violated your rights.